Chery Shellharbour is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Chery Shellharbour manages personal information. It is structured as follows:

1. Personal information Chery Shellharbour collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Chery Shellharbour and complaints
10. Changes to Privacy Policy

1. Personal information Chery Shellharbour collects

The main types of personal information Chery Shellharbour collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Chery Shellharbour such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Chery Shellharbour's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Chery Shellharbour's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Chery Shellharbour's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Chery Shellharbour.

Chery Shellharbour collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Chery Shellharbour keeps of telephone calls, or emails received, or messages sent to Chery Shellharbour or posted on Chery Shellharbour's pages on social media);
• Chery Shellharbour's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Chery Shellharbour collects personal information in connection with running its business directly from the individual concerned. On occasion Chery Shellharbour may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Chery Shellharbour stores personal information in electronic and paper form.

Chery Shellharbour uses and discloses personal information as follows:

• to source vehicles and sell them to Chery Shellharbour's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Chery Shellharbour's customers and prospective customers;
• to obtain products, services or information from Chery Shellharbour's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Chery Shellharbour knows about them);
• to operate and manage Chery Shellharbour's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Chery Shellharbour. For example, Chery Shellharbour may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Chery Shellharbour also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Chery Shellharbour uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Chery Shellharbour uses in the operation of the computer program is browsing history on Chery Shellharbour's websites, name, contact information, and other information you may input into Chery Shellharbour's websites. The level of human oversight Chery Shellharbour provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Chery Shellharbour's staff.

4. Cookies

Chery Shellharbour uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Chery Shellharbour's web server. Chery Shellharbour may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Chery Shellharbour's platforms and those social media platforms. Chery Shellharbour's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Chery Shellharbour's website.

5. Links to other websites

Chery Shellharbour's website may contain links to third party websites. Chery Shellharbour does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Chery Shellharbour and do not wish to receive these communications from Chery Shellharbour in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Chery Shellharbour.

7. Overseas transfers

Chery Shellharbour's website/s are hosted in Australia. On occasion, a third party service provider Chery Shellharbour engages or that Chery Shellharbour is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Chery Shellharbour holds about them by contacting Chery Shellharbour during business hours on 1300 027 640 or via the contact page.

Chery Shellharbour may require an individual making a request to verify their identity before processing their request.

Chery Shellharbour will aim to respond to all requests promptly and within 30 days.

Chery Shellharbour may refuse a request where permitted or required by law. Chery Shellharbour will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Chery Shellharbour and complaints

If you have any queries, concerns or complaints about how Chery Shellharbour handles your personal information please contact Chery Shellharbour during business hours on 1300 027 640 or via the contact page. Chery Shellharbour may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Chery Shellharbour can understand the nature of your concern. In most cases, Chery Shellharbour will ask that you put your request in writing.

Chery Shellharbour takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Chery Shellharbour's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 1300 027 640
• Mailing Address: Corner of Creole Road and Princes Highway, Albion Park, NSW, 2527

10. Changes to Privacy Policy

Chery Shellharbour may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.